From pre-sales consultation and enthusiastic service to product promotion during sales, we demand precision and attention to detail. Strict quality assurance and efficient after-sales service are carefully arranged at every stage to solve customers' worries. We will do a solid job in providing pre-sales, in sales, and after-sales service to our customers, and provide them with warm service. We strive to provide our customers with 100% satisfactory service. Our professional service team consists of personnel who receive regular training and assessments, possess comprehensive technical skills, and have a complete after-sales service system. Our service network reaches every place where our products are sold, and our service personnel will provide satisfactory answers to customers within 24 hours if they have any requirements.

① Accept customer inquiries regarding motor business and technology.

② Understand customers' feelings and needs, and answer their various questions.

③ Provide a detailed and objective introduction to the performance, characteristics, and power solutions of motor products according to customer requirements.

④ Quotation and provision of drawings, motor samples, etc.

① Under normal operating and usage conditions, we promise a product warranty period of 1 year, starting from the date of manufacture. Controversies can be discussed by providing relevant information.

② Any product quality issues that occur during the warranty period will be immediately addressed upon notification by the user. If on-site handling is required, it will arrive within 24 hours within the province and within 48 hours outside the province (excluding 48 hours beyond the distance), and free on-site service will be provided.

③ During the warranty period, if there is any man-made damage, the company is responsible for repairing it and charging the repair costs incurred.

① When repairing products outside the warranty period, we can provide quick repairs according to customer requirements and strive to deliver them to users within the specified time.

② The company adheres to the principle of providing equal service to all customers, repairing and maintaining products, and providing free debugging. Only corresponding material costs will be charged, and labor costs will be waived.

③ After sales technicians can provide on-site service by picking up and dropping off customers according to their needs, free of labor costs.

① Under normal operating and usage conditions, we promise a product warranty period of 1 year, starting from the date of manufacture. Controversies can be discussed by providing relevant information.

② When repairing products outside the warranty period, we can provide quick repairs and free debugging according to customer requirements. Only the corresponding material costs will be charged, and labor costs will be waived.

③ After sales technicians can provide on-site service by picking up and dropping off customers according to their needs, free of labor costs.

① Carefully read the instruction manual and nameplate data.

② When installing or disassembling couplings or pulleys, please use hot sleeve installation.

③ When installing a motor with an encoder, using tapping or cold pressing methods can generate impact forces in the axial direction, which can easily damage the bearings and encoder.

④ Before debugging the DC motor, the dust-proof paper in the blinds needs to be removed.

⑤ After wiring the variable frequency motor and DC motor fan, pay attention to the rotation direction to ensure that the rotation direction is correct and prevent the fan from burning out due to incorrect direction, which may cause the motor to burn out.

⑥ Regularly clean the dust cover of the fan.

If you encounter any problems during use, please contact us. Before calling the company, please ensure that you are informed of the following information:

① The specification, model, and name of the product.

② The main equipment brands and usage environments used in conjunction.

③ Relevant log information.